Hidden Costs of Telecare (Part 4) 24-Hour Technical Support

monitoring centre operators telecare technical support 24/7

What happens if your unit stops working but you can’t figure out what’s wrong?  Ask your supplier if 24 hour technical support is included with your monitoring contract.  And remember to check that your alarm complies with the EU Telecare Standard ‘EN 50134’ so that monitoring centre operators can help solve any problems over the telephone.

This is No. 4 of our 10 part mini-series – Hidden Costs of Telecare

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