In addition to checking if the warranty includes the pendant, make sure it also includes repairs for the base-unit for a reasonable period of time. The base-unit is the part of your alarm that’s usually in the hallway, which connects to the 24/7  monitoring centre. Many companies consider the base-unit defunct once the internal battery stops working so ask if this in included in the warranty. Also, enquire about any other exclusions, such as lightning damage (which is more common than you might think in Ireland).  A 10 year warranty is included by our sponsors, TASK Community Care, to their customers in Ireland and the UK (providing customers also use TASK for 24/7 monitoring). That warranty includes lightning damage and batteries too 🙂

This is No. 5 of our 10 part mini-series – Hidden Costs of Telecare